FAQ's
Shipping and Delivery
How long will delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location:
UK & Europe: 5–10 business days
Worldwide: 7–14 business days
You’ll receive tracking details as soon as your order ships.
What are the shipping costs?
We offer free standard shipping worldwide on all MONARKE Studio orders. Express shipping options may be available at checkout.
Do you ship internationally?
Yes — we ship worldwide. No matter where you are, you can experience MONARKE craftsmanship.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking link via email so you can follow your delivery every step of the way.
Orders and Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for a smooth and secure checkout experience.
Is my payment information secure?
Absolutely. All payments are processed using encrypted, PCI-compliant systems, ensuring your details are 100% protected.
How can I cancel or change an order?
If you need to make a change or cancel, contact us at monarchwatchmods@gmail.com within 24 hours of placing your order. After dispatch, we can no longer modify or cancel shipments.
What if my order is lost, damaged or defective?
We’ve got you covered. If your order arrives damaged, defective, or is missing, reach out to us within 7 days of delivery with photos, and we’ll make it right — either with a replacement or a full refund.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery as long as the item is unused and in its original packaging. Once your return is approved, you can choose a refund or exchange. See our full return policy here.
How do I return a product for a refund or exchange?
To start a return, contact us at Monarchwatchmods@gmail.com with your order number and reason for return. We’ll send you simple return instructions.
How long does a refund take to process?
Once we receive and inspect your return, refunds are usually processed within 5–10 business days, depending on your payment provider.
Product Information
What are the product's dimensions or sizing details?
Each MONARKE watch’s size and specs are listed on its product page, including case diameter, thickness, movement type, and strap length. Most of our watches are designed to fit comfortably on all wrist sizes.
How does the product work or how is it used?
Our watches use automatic or mechanical movements, meaning they are powered by your wrist’s natural motion — no battery required. Simply wear it daily or wind it occasionally to keep it running smoothly.
What materials is the product made from?
Each MONARKE piece is crafted from high-grade 316L stainless steel, featuring sapphire-coated glass, and is powered by reliable Seiko movements. Every detail is selected for durability and timeless style.
How do I adjust my watch?
If your watch has a metal bracelet, links can be easily added or removed using the bracelet adjustment tool found inside the box of every MONARKE watch or by a local jeweller for a professional fit. For strap models, simply adjust using the clasp holes to find your perfect fit.
Company and Support
How can I contact customer support?
We understand that acquiring a fine timepiece or piece of jewellery is a significant decision, and our dedicated team is here to assist you with the care you deserve. The most efficient way to connect with us is by emailing Monarchwatchmods@gmail.com or by using the secure contact form on our website. We ensure a personal and informed response within one business day, handled by a specialist who understands the value and detail of our collections. See our full contact details here.
What are your business hours?
To provide focused and high-quality assistance, our client support hours are Monday through Friday, 9:00 AM to 5:00 PM BST. We are a highly dedicated team, and while you may submit inquiries at any hour, responses are prioritized during these times. This ensures that every client receives our full attention and expert knowledge.
Do you offer gift wrapping or promotions?
Our presentation is as refined as our products. While we don't offer standard "gift wrapping," every purchase arrives in its signature, luxurious presentation box and packaging, designed to elevate the unveiling experience.
Regarding promotions, we reserve special courtesies and exclusive previews for our valued clientele. The best way to receive invitations to these private events and learn about upcoming limited-edition pieces is to subscribe to our private email list and ensure your client profile is up-to-date.
What precautions do you take to protect customer data?
The security of your personal and transactional information is treated with the same meticulous precision as the crafting of our watches and jewellery. We employ advanced encryption protocols across our site to safeguard all data. Your information is kept strictly confidential, used solely to enhance your experience with our brand, and is never sold or shared with external parties. We uphold the highest standards of data security to protect the trust you place in us. See our full privacy policy here.